Privacy Policy

At Excellor, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our mobile application, website, and related services.

1. Information We Collect

Account Information

• Full Name
• Email Address
• Phone Number
• Company Name
• User Profile Information

Task & Ticket Information

• Support Tickets
• Task Details
• Comments and Attachments
• Project Information
• Workflow Configurations

Device Information

• Device Type
• Operating System
• IP Address
• App Version
• Browser Information

2. How We Use Information

• Provide and maintain services
• Manage tickets and workflows
• Authenticate users
• Improve platform performance
• Provide customer support
• Send notifications and updates
• Prevent fraud and unauthorized access
• Comply with legal obligations

3. Mobile App Permissions

Camera

Used to capture images and attach them to support tickets.

Storage / Files

Used for uploading and downloading attachments and documents.

Notifications

Used to notify users about task assignments, ticket updates, and workflow actions.

Internet Access

Required for synchronization, authentication, and cloud communication.

4. Data Sharing

Excellor does not sell, rent, or trade personal information.

Information may be shared with:

• Cloud hosting providers
• Analytics service providers
• Email delivery platforms
• Legal authorities when required by law

5. Data Security

• SSL/TLS Encryption
• Secure Authentication
• Role-Based Access Controls
• Database Security Measures
• Continuous Security Monitoring

6. Data Retention

We retain information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

7. Your Rights

• Access your information
• Correct inaccurate information
• Request deletion of data
• Request data portability
• Object to processing where applicable

8. Children's Privacy

Excellor is intended for business use and does not knowingly collect information from children under 13 years of age.

9. Third-Party Services

Our services may integrate with third-party providers for authentication, analytics, cloud storage, and communication services.

10. International Data Transfers

Information may be processed and stored in different countries where our service providers operate.

11. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date.

12. Contact Us